*If you are already our customer your details will automatically be transferred to our new platform.
Unfortunately we could not transfer your password as it is not a record we store on our database (for security reasons) , so please follow this simple procedure to reset it.
To reset your password:
- Please check your email box for an account opening invite sent from firstname.lastname@example.org and follow a link in that email to reset it.
- Alternatively, try to log in with your email and use the "forgotten password option" to start the reset procedure.
If you did not get any email and/or your email is not working with the "forgotten password" option, it means that we did not transfer your account across.
In that case, please set up a new account with us.
When it comes to any loyalty points left behind - we will transfer all your points* and add 500 points (worth £10.00) to your account on signup.
Thank you for your continued custom and support.
We hope you will enjoy shopping on our new website.
*loyalty points amount snapshot taken on 10.03.2021
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